Have you moved to Vaasa from abroad? The Welcome Office provides free guidance on everyday matters and settling in and integration. Services are available in several languages.
You will get help getting started with official matters and accessing services. We advise, for example, on registration, obtaining a personal identity code and municipality of residence. We will direct you to the appropriate service if necessary.
What kind of help you can get
We help you step by step when you settle in Vaasa. We also explain how Finnish society works.
We can help with the following matters:
- filling in forms
- dealing with authorities (e.g. Digital and Population Data Services Agency (DVV), Kela, Migri, Tax Administration, Employment Services)
- daycare and school
- health and social services
- language courses
- leisure and hobbies
If you have questions about housing, work or studies, we will direct you to the right place.
We also offer general advisory services on immigration matters to authorities, businesses, organisations and other actors.
How to use the service
- You can come without an appointment (drop-in). See the times for each language below.
- You can book an appointment in advance.
- If you need an interpreter, book a 45-minute appointment.
- You can also call or send an email.
Arabic language service is closed until 20 August 2026.
Tel: 040 1397290
Service point open / Drop-in:
Wednesday 10:00 – 16:00
Thursday 10:00 – 16:00
Friday 10:00 – 15:00
Book an appointment with an Arabic-speaking advisor (at the service point or online via MS Teams).
Tel: 040 569 6046
Service point open / Drop-in:
Monday 10:00 – 16:00
Tuesday 10:00 – 16:00
Wednesday 10:00 – 16:00
Thursday 10:00 – 16:00
Friday 10:00 – 15:00
Book an appointment with an English-speaking advisor (at the service point or online via MS Teams).
Tel: 040 569 604
Service point open / Drop-in:
Monday 10:00 – 16:00
Tuesday 10:00 – 16:00
Wednesday 10:00 – 16:00
Thursday 10:00 – 16:00
Friday 10:00 – 15:00
Book an appointment with a Swedish-speaking advisor (at the service point or online via MS Teams).
Tel: 06-325 1551 / 040 569 6046
Service point open / Drop-in:
Monday 10:00 – 16:00
Tuesday 10:00 – 16:00
Wednesday 10:00 – 16:00
Thursday 10:00 – 16:00
Friday 10:00 – 15:00
Book an appointment with a Finnish-speaking advisor (at the service point or online via MS Teams).
Tel: 040 487 3649
Service point open / Drop-in:
Monday 10:00 – 16:00
Tuesday 10:00 – 16:00
Wednesday 10:00 – 16:00
Book an appointment with a Ukrainian-speaking advisor (at the service point or online via MS Teams).
Tel: 040 487 3649
Service point open / Drop-in:
Monday 10:00 – 16:00
Tuesday 10:00 – 16:00
Wednesday 10:00 – 16:00
Book an appointment with a Russian-speaking advisor (at the service point or online via MS Teams).
If we do not offer service in your language and you cannot manage in Finnish, Swedish or English, it is possible to book a 45-minute appointment at least two weeks in advance; we will arrange an interpreter for that appointment where possible.
Book a 45-minute appointment with an advisor and state which language interpreter you need in the booking. You can also contact welcome.office@vaasa.fi.
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Stay informed about life in Vaasa. Welcome Office’s English newsletter shares useful information about services, events and everyday life, especially for international residents and newcomers.
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Welcome Office
Phone
06 325 1551English, Finnish, Swedish: 040 569 6046Arabic, Finnish, English: 040 139 7290Ukrainian, Russian: 040 193 8595
Email
Address
Teräksenkuja 1, 65100 Vaasa
Opening hours
Monday – Thursday 10–16
Friday 10–15