Register name
Customer register of Vaasa Water, a public utility of the City of Vaasa
Data controller
City of Vaasa, business ID 0209602-6
Registry, P.O. Box 3, 65101 Vaasa
Contact persons and contact information
Contact person’s title: Supervisor of Customer Service (Vaasa Water)
email: vaasanvesi@vaasa.fi
tel. +358 6325 1111 (switchboard)
Data Protection Officer
email: tietosuojavastaava@vaasa.fi
tel. +358 6325 1111 (switchboard)
Purpose of processing personal data
Vaasa Water’s task is to manage the city’s water and sewer utility operations in accordance with laws and official regulations, and to develop activities and services in a changing society. Vaasa Water is responsible for the procurement, treatment and distribution of clean water, construction and maintenance of the water supply network, and the treatment of wastewater.
The purpose of the register is the provision of services and the management of customer relationships.
The purposes for processing personal data are:
- management of customer relationships
- maintenance of customer data
- contract management
- handling of Vaasa Water’s invoicing
- payment monitoring and debt collection
- management of water meter data
- management of connection data
- communication related to Vaasa Water’s operations
- development of operations
- reporting, statistics and monitoring
Personal data processed
The following personal data are processed in the register:
- consumer/payer/owner and resident data:
- name, personal identity number / business ID, address, phone number, email address, water consumption data, annual consumption estimate (Vesitieto customer information system and Trimble NIS – network information system)
- electronic invoice identifiers/data, invoice data, payment data, contacts (Vesitieto customer information system)
- contact persons’ information:
- name, address, email address, phone number (Vesitieto and Trimble NIS)
- property information:
- address, property identifier, gross floor area, intended use (Vesitieto and Trimble NIS)
- water meter data:
- meter number and type, installation date, location (Vesitieto and Trimble NIS)
- IoT meters’ EUI remote reading identifier (Vesitieto)
- customer feedback through various channels e.g.:
- name, phone number, email address (city feedback system, Trimble Feedback)
- name, phone number, email address (Vesitieto, Vesitili-asiakasOnline)
- outsourced sales invoice handling, printing, scanning and digitisation services
- outsourced under a separate service agreement (CGI Suomi Oy). Data: name, address, email address, phone number, invoice details, meter reading card information
- SMS notifications:
- outsourced under a separate commission agreement, SMS Service – messaging application (Blue Idea Finland). Data: name, address, email address, phone number.
Are special categories of personal data processed?
No special categories of personal data are processed
Legal basis for processing
Processing of data is based on fulfilling statutory obligations and the performance of contracts.
Legislation governing the activities:
- Water Services Act (119/2001)
- EU General Data Protection Regulation (2016/679)
- Data Protection Act (1050/2018)
- Act on the Openness of Government Activities (621/1999)
- Act on the Management of Information in Public Administration (906/2019)
- the water utility’s general terms of delivery
Data sources
Personal data are collected from:
- directly from the data subject
- the Population Information System maintained by the Digital and Population Data Services Agency
- the City of Vaasa’s spatial information system
- from .fi
- bank systems (customer authorisations)
- payments from the City of Vaasa’s payment transaction services (Micobotnia Oy)
- the reading system of remotely read water meters
- SMS notifications (public information from telecom operators)
Transfers and disclosures of data
From Vaasa Water’s customer information system
- are transferred, when necessary regarding unpaid invoices, to the debt collection services of Micobotnia Oy
- otherwise data may be transferred to authorities for use upon separate request, e.g. stormwater billing (City of Vaasa stormwater billing)
Transfers of data outside the EU/EEA area
No transfers
Data retention periods
Retention periods are defined in Vaasa Water’s records management plan.
Automated decision-making
Not used
Data subject’s rights
You can find information about the data subject’s rights and instructions for exercising the rights on the Data Protection City of Vaasa page Data Protection at the City of Vaasa under the headings ‘Rights of the individual’ and ‘Exercising rights’.